At Rovyeta, we strive to ensure customer satisfaction with every purchase. However, please note that we do not offer returns or exchanges once an order has been shipped.
We take great care in packaging and shipping all our products to ensure they arrive in excellent condition. Please review your order carefully before completing your purchase.
Non-Returnable Items
Due to the nature of our products, the following items are non-returnable and non-exchangeable under any circumstances:
Toys and other products once they have been shipped.
Any items damaged due to misuse, neglect, or improper handling after delivery.
Defective or Damaged Items
If you receive an item that is defective or damaged during transit, please contact us immediately at [support@rovyeta.com] within 48 hours of receiving your order. Include the following details to help us resolve the issue quickly:
Your order number.
A clear description of the issue.
Photos or videos showing the defect or damage.
After reviewing your claim, we will provide further instructions on how to proceed.
Refunds
Refunds are only issued in cases where items are proven to be defective or damaged and cannot be replaced. If approved, refunds will be processed and credited to your original method of payment within 7–10 business days.
Late or Missing Refunds
If you haven’t received a refund yet:
Check your bank account or credit card statement again.
Contact your credit card company or bank, as processing times may vary.
If you’ve done all of the above and still have not received your refund, contact us at [support@rovyeta.com].
Shipping Costs
Shipping costs are non-refundable. If a refund is issued for a defective or damaged item, the cost of return shipping will be covered by Rovyeta.
Need Help?
For any questions or concerns about our return and refund policy, please contact us at: [support@rovyeta.com]
